Grievance Redressal

Grievance Redressal

Last updated: April 30, 2026

PayOrc has established a grievance redressal mechanism for its technology services under laws applicable to its role, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Grievances concerning RBI-governed payment processing, merchant approval, or settlement are handled by the applicable licensed PSP, payment gateway, or acquiring bank.

1. Grievance Officer

If you have any complaints or grievances regarding the processing of your personal data or the services provided by PayOrc, you may contact our designated Grievance Officer:

• Name: Grievance Officer
• Email: [email protected]
• Address: 4-82 Padmavati Puram, Tiruchanur road, Tirupati Dist, Andhra Pradesh, 517503, India

2. How to File a Grievance

• Send your grievance in writing via email to [email protected] with the subject line "Grievance - [Your Name/Company]".
• Include your name, contact details, account information (if applicable), and a detailed description of your grievance.
• Provide any supporting documents or evidence.

3. Resolution Timeline

• Acknowledgment: We will acknowledge receipt of your grievance within 24 hours.
• Investigation: We will investigate the matter and provide a response within 30 days from the date of receipt.
• Escalation: If you are not satisfied with the resolution, you may escalate the matter to the relevant regulatory authority.

4. Regulatory Authorities

In case you are not satisfied with our resolution, you may approach:

• Cyber Appellate Tribunal under the Information Technology Act, 2000
• Licensed payment provider or acquiring bank for payment-processing or settlement grievances, using its RBI-governed escalation process where applicable
• Data Protection Board of India under the Digital Personal Data Protection Act, 2023 (once established)

5. Contact

For any questions about our grievance redressal mechanism, contact us at:

• Email: [email protected]
• Website: www.payorc.in