Refund Policy

Last updated: April 30, 2026

Last updated: April 30, 2026

This Refund Policy outlines the terms under which refunds are processed for services provided by PayOrc (Vallwork Tech FZCO).

Monthly Plans: Subscription fees are non-refundable once billed. You may cancel at any time, and your access will continue until the end of the current billing period.
Annual Plans: A full refund is available within 14 days of the initial purchase or annual renewal. After 14 days, annual subscription fees are non-refundable.
Free Trial: No charges are incurred during the free trial period. If you do not cancel before the trial ends, your subscription begins automatically.

Transaction fees are charged per successful transaction and are non-refundable.
If a transaction fails due to a PayOrc system error, the transaction fee for that failed attempt will be refunded or credited to your account.
Refunded transactions by merchants are processed through the original payment method; PayOrc does not retain transaction fees on refunded transactions.

Setup fees, where applicable, are non-refundable once the onboarding process has commenced.
Enterprise setup fees are governed by individual agreements.

Overage charges (fees for exceeding your plan's transaction limit) are non-refundable once incurred.

Contact our support team at [email protected] with your account details and reason for the refund request.
Refund requests are reviewed within 5 business days.
Approved refunds are processed within 10-15 business days to the original payment method.

Refunds may be considered on a case-by-case basis for:

Service outages exceeding 24 consecutive hours where no workaround was available.
Billing errors resulting in overcharges.
Duplicate charges due to system errors.

If you disagree with a charge, contact us within 30 days of the charge date. We will investigate and respond within 10 business days.

For refund requests or questions about this policy, contact us at: